SHIPPING, RETURNS, FAQs
- Orders are packaged and shipped 2-3 times per week
- Canadian packages are estimated to arrive in 5-10 business days
- US / International packages (on average) will take 7-14 business days
- (For the time being) we ship via Canada Post and shipping within parts of North America can be a bit more costly than expected (thnx Canada Post!)
- Tracking and insurance are included in our shipping rates. Items that have been shipped with tracking become the responsibility of the postal system and once shipped, they are out of our hands
- If your tracking number is providing you with an error message, please contact your local post office first.
Please feel free to get in touch w/ us over email (firstname.lastname@example.org) and we will provide you with a Return Shipping Address.
- You will be responsible for paying your own shipping costs for returning the item
- Shipping costs are non-refundable - if you receive a refund, the cost of shipping will be deducted from your refund
- If you're returning an item over $76, you should consider tracking the package as we can't guarantee that we will receive your returned item (again - it's in the hands of the postal system)
We've all been stoked to get something in the mail and then when it finally shows up - BAM! - you're asked to pay an additional fee in order to pick up your parcel. Depending on where you live, you may be subject to duties/fees that are out of our control. Please keep this in mind when placing your order, as we cannot control the postal conditions within your municipality.
Please respect that we're a VERY small business and that we can only replace items that are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com
We appreciate each and every request that crosses our path - we have complete respect for the artists and makers out there <3
Know of a coffee shop/gallery space that would be perfect for us? We're always looking for that perfect lil' space (if only for a weekend) to make a lasting IRL impression. Send us an email at firstname.lastname@example.org with a who/what/where/when rundown and we'd be honoured to have a look!
Want to ask us a few questions about why we chose this crazy life? Feel free to get in touch at email@example.com